First purchase
Understand the plan, the price and the delivery window before paying.
- ·Compare plans: /chatgpt
- ·Live prices: /price
- ·Ordering steps: /buy
Help Center: Payments, Orders and Delivery Issues
First purchase — read the ordering guide. Paid but no top-up yet — check the order page, then contact support with your order number. Wrong account email — contact support immediately, before the operator processes the order. Refunds are handled by email at support@getgpt.homes, usually within 24 hours.
Paid but nothing happened yet
Check the order page and the delivery window before worrying.
- ·Order lookup: /query
- ·Delivery expectations: /status
- ·Support: support@getgpt.homes
Need a human
Email the order number, payment time and a masked screenshot; we reply within about 24 hours.
FAQ
Payment succeeded but no order appears
Confirm you are using the GA order number and the checkout email. If it still does not appear, email us the payment time, amount and method.
I entered the wrong account email
Contact support immediately. If the top-up has not been applied yet, we can correct the target account.
How long does a top-up take?
Most orders are applied within 5–30 minutes during working hours. Pro orders can take up to 90 minutes; the order page updates automatically.