Ways to reach us
Email is the primary support channel.
- ·Support: support@getgpt.homes
- ·Order lookup: /query
- ·Status guide: /status
Contact Us: Support Email and Response Times
Email support@getgpt.homes — usually answered within 24 hours. For order questions, check the order page first and include the order number and checkout email in your message. Never send passwords, one-time codes or recovery codes.
What to include
Identifiers and a masked screenshot are enough.
- ·Order number and checkout email.
- ·Payment time and amount.
- ·A screenshot with codes and personal data masked.
Response times
Within about 24 hours; refunds and cross-checks may take a little longer.
FAQ
Is there live chat?
Support is email-first. If you are contacted elsewhere, verify by quoting your order number — and never share credentials.
What do I need to look up an order?
The order number (starting with GA) and the email you used at checkout. Both must match.
Can I get a refund?
If we cannot complete the top-up, the order is refunded in full. A month that has already been applied is not refundable.